We only accept returns or exchanges in two situations:

• Your item arrived damaged, defective, or incorrect
• You need a different size (size exchange)

We're unable to accept returns or exchanges for any other reason, including change of mind or style preference.

Eligibility

To be eligible, your item must be unused, unworn, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.

• Damaged, defective, or incorrect items: contact us as soon as you notice the issue, and no later than 30 days after receiving your order.
• Size exchanges: contact us within 30 days of receiving your order.

To start a return or exchange, contact us at fs@richmaids.com. Once approved, send your item to: 50-16561 17A Avenue, Surrey BC. We'll provide a return shipping label and instructions after your request is approved. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order as soon as it arrives. If an item is defective, damaged, or you received the wrong item, contact us immediately at fs@richmaids.com so we can evaluate the issue and make it right.

Size exchanges

Need a different size? Contact us at fs@richmaids.com within 30 days of receiving your item. Once approved, we'll provide instructions for sending the original item back and ship out the correct size once we receive it, subject to availability. If your size is out of stock, we'll issue a refund instead.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without justification. This is a separate legal entitlement and is not limited by our standard return policy above. To qualify, your item must be unworn or unused, and in its original packaging, and you'll need your receipt or proof of purchase.

Refunds

Once we've received and inspected your return, we'll let you know if it's approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow extra time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved and you haven't received a refund, contact us at fs@richmaids.com.